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Introduction

Autonet Insurance Services Ltd (“We” or “us”), who is the data controller for the purposes of the Data Protection Act 1998, takes privacy of its customers and the protection of their information seriously. You can be assured any information you provide to us will be used strictly in accordance with the terms laid out in this statement.

Collecting Your Information

We may collect personal information from you when you ask for a quotation, contact us via our website or as a result of the purchase of a product or service from us. We collect and store all information lawfully and in accordance with the Data Protection Act 1998. It is important to ensure all your information is kept up to date, so please notify us of any changes.

Using Your Personal Information

We will use your information for processing your quotation, managing and administering your policy, administering your online account, claims handling, collecting and handling monies paid pursuant to your policy, carrying out our other obligations arising from any arrangements or contracts entered into between you and us and responding to complaints or other enquiries.

Additionally where you have given us consent to pass your data onto third parties for this purpose, other carefully selected third parties (including claims management companies), may use your information to keep you informed by post, telephone, SMS or email about current and new products and services , including legal services, which may be of interest to you. Your information may also be disclosed and used for these purposes after your policy has lapsed. By providing us with your contact details, you consent to being contacted for these purposes. At that time, we will provide you with a means of opting-out and in addition, you can contact us at any time to have your details removed from lists used by us for direct marketing purposes. If you do not wish for your information to be used for the purpose of such marketing or research, please advise us by writing to:

Head of Compliance
Autonet Insurance Services Ltd
Nile Street
Burslem
Stoke-On-Trent
Staffordshire
ST6 2BA

Disclosure of your Information

In administering your insurances it will be necessary for us to pass your information to selected third parties, including insurers and other product or service providers who may also provide us with business and compliance support in the course of carrying out our rights and obligations arising from any arrangements or contracts entered into between you and us; this may also include debt collection agencies.

We will also conduct a search with a credit reference agency to assist us in providing a quote to you, and to check which payment options we can make available to you. A copy of this search will be left on your credit file whether or not your application proceeds but will not affect your credit score.

Information we may use and/ or share with third parties such as insurers and other product or service providers, will include information you have given us and which has been supplied to us in connection with any application for insurance which may have been supplied to us from a variety of sources, including, without limitation, a credit reference agency, the Claims and Underwriting Exchange register and other similar databases. We will collect and share your information for the purpose of helping us check the information that you have given to us and to prevent fraud.

Where relevant, your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers Information Centre (MIIC). Your personal data is held on the MID for the purpose of allowing the Police to consult the MID and establish who is insured to drive the vehicle.

If you are involved in an accident, (in the UK or abroad) other UK Insurers, the Motor Insurers Bureau and MIIC may search the MID to ascertain relevant policy information. Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain certain information which is held on the MID. You can find out more about this at www.miic.org.uk.

We may disclose your information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Autonet Insurance Services Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Protecting Information

We have strict security measures to protect personal information, this includes following certain procedures (for example, checking your identity when you phone us). Protecting your information from misuse and abuse is of great importance to us, we are constantly reviewing and enhancing our technical and physical security procedures to protect your personal data from unauthorised access.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to Your Information

Under the Data Protection Act 1998 you have the right to request a copy of the information we hold on you. If you would like to receive a copy of your file please write to:

Head of Compliance
Autonet Insurance Services Ltd
Nile Street
Burslem
Stoke-On-Trent
Staffordshire
ST6 2BA

Please quote your name, address and date of birth.

Please note that a fee of £10 will be charged for dealing with such requests in accordance with the Data Protection Act 1998. This is to cover our administration costs in processing your request. Please make accompanying cheques payable to Autonet Insurance Services Ltd.

Call Monitoring and Recording

We record telephone calls for monitoring and training purposes and to assist us in preventing and detecting fraud. We may also use CCTV recording equipment in and around our premises.

External Links

Links to third party websites are provided solely for your convenience. When you activate these links you will leave our website. We do not endorse or take responsibility for the content on third party websites or the availability of those websites and we are not liable for any loss or damage that you may suffer by using those websites. If you decide to access linked websites you do so entirely at your own risk. We do not accept any responsibility or liability for these privacy policies and practices of other websites and therefore recommend that you check the policy of each website you visit.

Cookies

We may use ‘cookies’ to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. We collect non-personal information regarding customer usage of our site in association with Google Analytics.

A cookie is a piece of information that is stored on your computer’s hard drive, which records how you have used a website. This means that when you go back to that website, it can give tailored options based on the information it has stored about your last visit.

Further details are available on our Cookie Notice (available at the following link www.autonetinsurance.co.uk) or for further information about how to disable cookies in your browser please visit the About Cookies Website www.aboutcookies.org.

Further Information

We may amend this policy from time to time, in which case we will publish the amended version on our website, and you can ask us for a copy by writing to the above address. Please check back frequently to see any updates or changes to our privacy policy.